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ORDERS

Once your TOMOs have been shipped, you will receive a notification via email, which will provide tracking information. Orders placed before 1 p.m. PST are processed the same day.

While we hope you never have an issue with your purchase, if you do, we want to rectify the situation immediately! Please contact us at support@tomogolf.com and provide all details of the issue you are experiencing.

PRODUCT AND FIT

Our shoes are true to size, but if you are between sizes, size up! Click here to check out a size chart and find your perfect match.

We currently offer men’s sizes 8 through 13, including half sizes.

Nope! Our knit is soft and stretchy and conforms comfortably to your feet no matter how wide or narrow!

TOMOS are water resistant but not waterproof. In order to offer a flexible and breathable shoe, we use a knit that’s treated to repel water. So if you are planning to jump into the water to retrieve your golf ball from a crocodile’s mouth, we encourage you remove your TOMOs first.

To keep your Tomos looking fresh, use a damp cloth to clean and then let them air dry. Machine washing can risk misshaping them and take away the water resistant coating, so we don’t recommend it. But if you choose to, be sure to use cold water and air dry as well.

We definitely have big plans to release TOMOs for women and children, so check back soon, real soon.

The insoles of our shoes are adhered in place to provide maximum comfort. However if you would like a deeper cup around your heel, you are welcome to change to a thinner insole. 

Purchases

We accept credit cards, Paypal, and Amazon payments. Whatever works best for you! We don’t accept Bitcoin, but by all means you can still send us one.

We currently are only available online but we are planning to expand and hope to be at a pro shop near you soon!

RETURNS/EXCHANGES

We understand that the holiday season can be stressful, so sit back and relax, we've got your back! Any order placed between Dec. 1st 2018 to Dec. 24th 2018 will be eligible for an extended 45 days return or exchange policy. Normal return and exchange conditions apply, such as item must be in unworn, original state with original packaging, but you can wait until the New Year to make any size adjustments or refunds! Read our normal return policy below to get all the details!

"If you are unhappy with your purchase, you have 30 days from when you received them to submit a return request. Once approved we will provide you with a return shipping address and all you have to do is mail it back to us! We recommend you obtain a tracking number and package insurance in case your product gets damaged or lost during transit, that way you can file a claim with your carrier! All merchandise must be returned unworn and with original tags. We cannot accept shoes that have stains, scuffs, been worn outside, so please be sure to try them on inside before removing tags."

To return your TOMOs, email us at support@tomogolf.com with the name the order was placed under and the order number along with your reason(s) for the return. A couple acceptable responses are: “They are too good looking that it’s getting extremely distracting” and “They’re too comfortable I keep forgetting I have feet”.

If you love your TOMOs but you need a different size or color, please contact us at support@tomogolf.com with the size/color request and the order number as well as the name the order was placed under. But again, just like our return policy, we can’t exchange shoes that look like they’ve been worn! All exchanges are mailed through our standard shipping method.

Once we’ve received the returned TOMOs, you can expect your refund within 10 business days. If you used a credit card to purchase the shoes, please allow one to two cycles for the refund to appear.

SHIPPING

We offer a $8 flat shipping rate anywhere in the continental U.S.

TOMO offers three shipping methods based on how quickly you want to get these bad boys on your feet! We provide the following options: 2 day shipping, expedited shipping (3-5 business days) or standard shipping (7-10 business days). Please allow up to 48 hours for our warehouse to process your order. If you don’t see a fast enough option here, you can contact us at support@tomogolf.com so we can provide and even more expedited option!

We ship our TOMOs throughout the United States (including outlying regions) as well as most international locations including Canada, Europe, Australia, Japan, Korea, Taiwan and more.

COMPANY

Our mission is to give modern golfers exceptional products featuring the highest quality and sustainable materials at a fair price point.

Our philosophy is to always focus on the people first not the profit. Today, TOMOrrow and moving forward, we want to revolutionize the way you think about, search for and buy golf apparel. We know that golf can carry a bit of an exclusive reputation, and we’re here to change that! Golf is a game for anyone so we promise to design and manufacture products for everyone, keeping the value-driven consumer as our No. 1 priority. This means we believe in high quality products coupled with minimal markups, so our apparel is accessible to as many people as possible.

While other shoes typically favor EVA, TPU or rubber for the soles, TOMO Vol. 1s use an eco-friendly polyurethane - a pricier material requiring more expertise to work with. The shoes exclusively feature FLEX Technology, a process that employs different densities of the polyurethane in each sole to maximize comfort and performance. FLEX Technology allows the shoe to bounce back with every step, providing a luxurious, cushy experience while offering wearers grip, traction and durability.

TOMO is short for tomorrow, because we are a forward-thinking brand. Instead of focusing on today, and capitalizing today, we have our eyes set on tomorrow and the long term, with an objective to introduce products reflective of the how the world is evolving.

At TOMO, we do our part to be sure the products we release into the world are made in a way that’s socially responsible. Because of this, we chose to use an environmentally-friendly polyurethane for our shoe material.  In addition, the boxes you will receive your TOMOs in are made of 100 percent recyclable materials, so you can look good and feel even better about your purchase!

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