Refund Policy
Extended Holiday Return Window
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To accommodate gift shoppers during the holidays, we're extending our returns period so that all items purchased during this timeframe can be returned through mid-January:
- Items purchased between Nov 1st, 2024 and Dec 15th, 2024 are eligible to be returned thru Jan 15th, 2025
- For items purchased on or after Dec 16th, 2024, our standard 30 day return window will apply
RETURNS
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Currently only shoe orders are eligible for a return or exchange. You can request a return within 30 days of your purchase date. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange. Only US orders on shoes are eligible for return excluding Hawaii and Alaska. All International orders are considered final, and we cannot return or exchange International orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned.
Non-returnable items includes but not limited to:
- Gift cards
- Items purchased with discounts
- Final Sale
- Mulligans Collection
- Mystery Box
To complete your return, we require a receipt or proof of purchase. You will need to email us before sending your return to obtain a RMA number. Returns will not be processed without the RMA number. Exchanges are free, but a $15 restocking fee will apply to any returns. Footwear that is new and unworn can be returned within 30 days of purchase for a refund or 1-time exchange. For returns, a $15 restocking fee will be applied to the refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. Once we receive, inspect, and approve your return, a credit will be automatically applied to your credit card or original method of payment within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tomogolf.com.
If your return/exchange request is denied, you are responsible for shipping fee to ship the item back to yourself.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Shoes are eligible for exchanges if they purchased within 30days and are in brand new, unworn condition. We will also replace items if they are defective or damaged at time or receipt. If you need a shoe exchange, send us an email at support@tomogolf.com. Once your request has been approved, you can send back your item. Exchanges are free, we will provide the necessary shipping label for your exchange on US orders only.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email us at support@tomogolf.com. Once your return has been approved by email, we will provide you with a return shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.